Coming Soon - The First Omnichannel AI

One AI receptionist. Every patient channel. From Social Media to Website Live Chat.

Supported Channels

Enable only what you need

Turn on the channels you want, and keep everything organized in one workflow. All enabled channels feed into a single dashboard, so your team can respond faster and reduce missed messages.

Phone callsAnswer questions and route callers to the right next step.
SMSText-based questions, follow-ups, and confirmations.
Website chatConvert web visitors into booked appointments.
Instagram DMsEngage leads without losing the thread.
Facebook MessengerKeep social conversations in the same inbox.
WhatsAppMeet patients where they already message.
Human Takeover

Escalate messaging to your team, instantly

For non-call channels, when something needs a human—pricing, promotions, or a custom situation—Calla AI routes the conversation to a representative and it appears in the dashboard for staff to reply.

  • Clear escalation: The AI flags and routes “needs human” moments so your team can step in without searching.

  • One dashboard: The full conversation stays in one place, improving efficiency and reducing missed messages.

  • Professional handoff: Patients get a fast response, then a smooth transition to a real team member for accuracy.

Common handoff triggers

Implant pricing • Promotions & limited-time offers • Insurance edge cases • Multi-visit treatment planning • Anything patient-specific that should be answered by staff

Example

Real-life example (Instagram DM)

A patient asks about implant pricing and promos. Calla AI escalates to a team member for accuracy—then your staff replies from the dashboard.

Instagram DM Appears in dashboard for staff
Patient
Hi — do you have an implant promo? What’s the pricing for implants?
Calla AI
Thanks for reaching out. I’m going to connect you with a team member for accurate implant pricing and any current promotions.
Team (replying from the dashboard)
Hi! Happy to help. To give accurate pricing, can you share your city and whether you’ve had a recent X-ray or CBCT?